Frequently Asked Questions

Trust fund biodiesel woke irony neutra, street art roof party glossier. Retro vegan YOLO squid, butcher typewriter bushwick direct trade williamsburg asymmetrical thundercats. Organic hot chicken schlitz live-edge, PBR&B gastropub af health goth butcher mustache heirloom church-key. Organic tofu flexitarian ugh messenger bag. Intelligentsia vice pabst, semiotics hell of fingerstache ramps. Flannel PBR&B snackwave, viral unicorn cray la croix. Tumeric humblebrag fam cold-pressed, irony banh mi bushwick shabby chic 8-bit 3 wolf moon intelligentsia.

Registration is free, without registration or subscription fees for both the buyer and the seller (see our terms and conditions).

You can submit a registration request via the homepage.

After confirming your business e-mail address you can complete your registration, after approval of your company profile you will receive an agreement to use the Eurocartrader platform.

The delay is approximately 24 to 96 hours.

Only by mail via service@eurocartrader.eu

You will need to re-enter a registration request on the Eurocartrader platform.

An e-mail address can only be used for one account, if you do not know or have forgotten your password, you can simply request a password reset.

If your access has not yet been confirmed by our team, your account is still awaiting validation. If you have recently submitted a registration request, please wait for confirmation from Eurocartrader.

A concession is defined by its VAT number and only needs to be registered once on Eurocartrader. If the VAT number of your dealership is already in use, follow the steps below:

1. Check if you entered the correct number
2. Contact a (other) manager of your point of sale to retrieve your login details
3. Contact Eurocartrader via service@eurocartrader.eu to check why you cannot register your concession

During your application, your VAT number will be checked by Eurocartrader. Several documents including the scan of your trade register (cabis) must be provided to finalize your registration.

Eurocartrader requires a valid card to exercise a direct debit for two services:

• When adding a vehicle, the search by license plate or VIN fee.
• Commission fee, invoiced to the buyer at the time of finalizing the sale of a vehicle.

You need the following documents for registration:

1. Identity document (double-sided identity card or passport)
2. Proof of VAT registration
3. Company statutes

Please contact us via service@eurocartrader.eu.

No, valuations can only be done via the application.

Payments are made only by bank transfer with the contact details on the order form.

Our general conditions do not provide for compensation from the buyer to the seller if he does not collect the vehicle within 15 calendar days. However, a storage cost per week or per day is tolerated as long as it remains reasonable and is specified in writing on the order form.

The valuation remains valid for 30 calendar days after the scheduled delivery date.

The client remains the owner of his property and Eurocartrader cannot under any circumstances force the transaction to be completed.

Upon receipt of your payment, you will receive a pick-up order containing the loading address. You need to contact the seller for confirmation of location and loading possibilities.

The moment you receive your order form. You will have to pay this directly to the seller.

You obtain the official documents directly from the seller and you are responsible for verifying their authenticity. After collection of the vehicle, no claim can be accepted regarding missing documents.

EuroCartrader has partners across Europe. Vehicles can come from different types of businesses like car dealerships, rental, leasing, private companies,... based in the European community.

It is impossible to cancel a submitted valuation. Read our terms and conditions carefully.

Within 15 calendar days after receiving your removal order.

No, because Eurocartrader does not reveal the seller's address.

No, it is your responsibility to have the original remark translated on your own to find out its meaning. In the event of a problem related to the remark, the reason cannot be invoked to cancel the transaction.

Only two reasons are valid for canceling a transaction:

1. Difference in mileage (over 3000 km)
2. Failure to meet collection or availability deadlines

Any other reason invoked will require an amicable resolution between the two parties without the intervention of EuroCartrader.

As soon as the vehicle arrives, whether it is early or late by a maximum of 30 calendar days, the seller must send the purchase order to the buyer. If the vehicle arrives more than 30 days late, the buyer may cancel the transaction.

You have 5 calendar days to carry out a valuation of the vehicle.

Be sure to check that the amount of letters and numbers corresponds to 17. It is also possible that the vehicle is not listed in any database with which we are working.

The fields that turn red are mandatory fields (as are the photos).

At the bottom of the EuroCartrader website.

If the information is not on the order form, you can either contact him by email or by phone.

For a complaint, please contact service@eurocartrader.eu

EuroCatrader is not able to provide plates, you will be asked to do the necessary before you collect the vehicle.

Please contact us at info@eurocartrader.eu

You can mail the sales department via commercial@eurocartrader.eu. A broker will contact you as soon as possible.

You have to wait until the end of the 5-day waiting period. Then, you can cancel the sale of the vehicle and add a reason.

Eurocartrader is never responsible for errors when inserting vehicles.

The seller is obliged to provide all the documents. In case of missing a document, you can claim a credit note as well as reimbursement.

With a lower real mileage, no additional costs can be charged to the buyer. On the other hand, as described in the general conditions, the seller shall provide the vehicle available with an expected mileage at the time of delivery with a deviation (upwards or downwards) of a maximum of 3,000 km.

No, because in the event of a dispute, all photos uploaded with the vehicle will be taken into account.

The seller is obliged to deliver a vehicle corresponding to its description. If the vehicle is described incorrectly, both parties can find a solution to their satisfaction. This is most often a price reduction corresponding to the incorrect value. The buyer can also cancel the sale.

The moment you receive your pickup voucher
WARNING: The charging address may be different from the billing address.

Only one valuation per vehicle is possible.